Refund & Cancellation Policy

At Hairgraft International Hair & Skin Clinic, we strive to provide high-quality consultations, treatments, and customer service. This Refund & Cancellation Policy outlines the terms governing appointment cancellations, consultation fees, treatment payments, and refunds.

Consultation Fees

Consultation fees, if applicable, are non-refundable once the consultation has been completed.

If a consultation is cancelled by the clinic, the consultation fee will be refunded or rescheduled at the patient's preference.

Appointment Cancellation

Patients may request to cancel or reschedule appointments by contacting the clinic in advance.

We recommend informing the clinic as early as possible to facilitate rescheduling.

Treatment Payments

Payments made toward treatment packages, procedures, or services are subject to the specific treatment agreement provided at the time of booking.

Treatment costs may include administrative, medical, and operational expenses that may not be recoverable once services have been scheduled or initiated.

Refund Eligibility

Refund requests will be reviewed on a case-by-case basis.

Refunds may be considered in circumstances including:

• Duplicate payments
• Incorrect billing
• Cancellation of services by the clinic
• Other situations deemed appropriate by clinic management

Non-Refundable Services

The following are generally non-refundable:

• Completed consultations
• Completed procedures or treatments
• Services already rendered
• Products purchased from the clinic unless defective or required by applicable law

Treatment Results

As individual results may vary, refunds will not be issued based solely on dissatisfaction with treatment outcomes where services have been provided in accordance with accepted medical practices and agreed treatment plans.

Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

Changes to This Policy

Hairgraft International reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.